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Returns Policy

Refund Policy

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Returns
Our policy lasts 5 days. If 5 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We at Cult Collection are entitled to refuse a refund even if you have requested one within the 5 days. If we feel as if you haven't paid attention to various size charts or whether you worn or tampered with the item.

To complete your return, we require a receipt or proof of purchase. This will be a confirmation email sent to you after your purchase was made. An order number will be requested by us to proceed.

Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item.
The refunded payment will not be made until either we receive the returned item or you have been provided tracking detail of the item you have returned. This is simply to avoid people falsely claiming payments. Refunded payments being made may take 1-3 business days to enter your account. If a payment hasn't been received within this time frame please do contact us via email: cultcollection@aol.com

Exchanges (if applicable)
We only offer exchanges if the item purchased is of an incorrect size or damaged. At this stage we will give you store credit to either re-order your damaged item or select a new size. If the item is ordered in the wrong size/doesn't fit we ask for that to be returned and once received the item of the correct size will be shipped to you. Again, if there are any further questions or you are currently hoping to exchange your product please email us: cultcollection@aol.com

Shipping
Shipping times will vary on where you live. Average shipping times worldwide are 7-14 days. However, shipping to both the United Kingdom and United States may be quicker. If you don't receive your product within the 14 days contact us via email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you want to refund/exchange your item and need more details please contact us via email and you will receive a response within 24 hours. Details on where to send your returning items will also be listed within the email: cultcollection@aol.com

Many The Cult Collection team!

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