Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. During COVID-19 we will be extending our refund/return policy for up to 30 days. All you need to do is get in touch with us within 30 days of receiving your order. If you are unable to return it to us during COVID-19, that is fine we can arrange the refund as well as new shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If for any reason you would like to cancel your order before receiving again you have up to 14 days. Just simply send us an email at firstname.lastname@example.org informing us, you wish to cancel the purchase for a refund and we will get that sorted for you.
To complete your return, we require a receipt or proof of purchase. This will be a confirmation email sent to you after your purchase was made. An order number will be requested by us to proceed.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item.
The refunded payment will not be made until either we receive the returned item or you have been provided tracking detail of the item you have returned. This is simply to avoid people falsely claiming payments. Refunded payments being made may take up to 10 business days to enter your account. If a payment hasn't been received within this time frame please do contact us via email: email@example.com
Exchanges (if applicable)
We also offer exchanges on your purchases. If the item is ordered in the wrong size/doesn't fit we ask for that to be returned and once received the item of the correct size will be shipped to you. Again, if there are any further questions or you are currently hoping to exchange your product please email us: firstname.lastname@example.org
If you have received a damaged or faulty item, firstly we would like to apologise. It would be appreciated if you could send us an image of the item in question via email at email@example.com. Once we have established what is wrong with the item we can then discuss refunding the cost of the product & shipping. Alternatively, if you wish you can arrange for an exchange.
Shipping times will vary on where you live. Average shipping times worldwide are 15-25 business days. However, shipping to both the United Kingdom and United States may be quicker. If you don't receive your product within the 25 business days contact us via email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you want to refund/exchange your item and need more details please contact us via email and you will receive a response within 24 hours. Details on where to send your returning items will also be listed within the email: firstname.lastname@example.org
Many The Cult Collection team!